Salary Advance Service Terms and Conditions

In this Agreement the following terms shall have the meaning given below:

“Agreement” means this agreement being the agreement governing the provision of the Salary Advance Service to You and comprising these terms and conditions and all terms and conditions set out on the App;

“Account” means an account opened by You with KamelPay;

“Advance” means short-term salary-based credit provided to Users via the App;

“Al Etihad Credit Bureau” means the UAE federal agency responsible for collecting and disseminating credit information from time to time;

“App” means the KamelPay mobile Application through which the Salary Advance Service is accessed by you;

“Alterna” means Alterna Service Provider LLC;

“business day” means any day that is not a Saturday or Sunday on which banks are open for routine business in the UAE;

“Central Bank” means the Central Bank of the UAE;

“Emirates ID” means the UAE national identity card issued to residents and used for identity verification;

“Employer” means your employer, being an employer who meets the requirements set out in this Agreement;

“Force Majeure Event” means any unforeseeable, exceptional circumstance beyond the reasonable control of either party but does not include (a) general economic downturns; (b) your employment with your Employer terminating for any reason whatsoever even if such termination is a wrongful act by the Employer; (c) your personal financial hardships unrelated to the event; or (d) foreseeable business risks.

“Key Facts Statement” means the key facts statement provided to You in compliance with relevant Central Bank regulations and Applicable UAE Federal law prior to You agreeing to take an Advance,

“KamelPay” means Payment Services Provider LLC, a Central Bank–approved entity licensed to provide salary transfer and payment services in the United Arab Emirates, holding Commercial License No. 95717;

“Salary Advance Service” means the salary advance service provided by Alterna to You in accordance with this Agreement using the App;

“UAE” means the United Arab Emirates;

“WPS” means the UAE Wages Protection System, the mandatory salary transfer system for private-sector employees;

“WPS Portal” means the portal operated by the WPS Provider for the Employer;

“WPS Provider” means a Central Bank approved entity handling salary transfers; and

“You”, “User” or “Employee” means an individual registered and approved to use the Salary Advance Service and a party to this Agreement with Alterna and the word “your” shall be construed accordingly.

2.1. To qualify for the Salary Advance Service, You must:

• (a) be a member of the KamelPay WPS scheme and in good standing with KamelPay;
• (b) be living in the UAE;
• (c) be [21] years of age or older;
• (d) have provided all information and documentation requested by us (if any); and
• (e) accept all terms and conditions applying to any Advance and the Salary Advance Service generally

2.2. Alterna reserves the right to reject applications for its Salary Advance Service or any individual advance at its discretion, especially if qualification requirements are not met.

3.1. A salary Advance can be requested via the App if the KamelPay account is active and in good standing. Users must confirm their request by accepting specific terms and a Key Facts Statement, which forms a binding agreement. Submitting a request authorizes Alterna to access KamelPay data, including WPS salary data and employment status.

3.2. The financial limits and conditions for advances are:

• Minimum advance amount: AED100.
• Maximum single advance: upto 50% of earned salary up to the preceding day of the request
• Total outstanding advance amount cannot exceed the maximum permitted for a single advance.
• Only one active advance is permitted at a time. A new advance cannot be requested until the previous one and all related fees are fully repaid.

3.3. Alterna uses the following criteria to assess each advance request:

• (a) Current employment and salary status (verified via KamelPay).
• (b) Recent salary payment history (minimum 3 months).
• (c) Repayment history of previous advances, including any late or missed payments.
• (d) Other relevant credit or risk factors, including data from the Al Etihad Credit Bureau.

3.4. Alterna’s decision process for advance requests:

• Alterna can approve, partially approve (for a lower amount), or reject requests at its sole discretion based on the criteria in 3.3.
• Users will receive an in-App notification and SMS confirmation, typically within 2 business hours, though this timeline is not guaranteed.

3.5. If an advance is approved, the disbursement process is:

• The amount will be deposited directly into the KamelPay account.
• Transaction confirmation will be sent via the App and SMS.
• Disbursement is typically completed within 1 business day of approval, subject to KamelPay processing times, which are not guaranteed.

3.6. Accepting the advance terms constitutes a binding agreement.

3.7. The advance cannot be used for the following prohibited activities, including but not limited to:

• (a) Financing criminal activity, terrorism, or money laundering (e.g., structuring transactions to avoid reporting, using false identities).
• (b) Purchasing, distributing, or producing illegal goods or services.
• (c) Funding gambling, betting, or other activities prohibited under UAE law.
• (d) Making payments to sanctioned individuals, entities, or jurisdictions.
• (e) Circumventing or attempting to circumvent applicable laws, regulations, or Alterna/KamelPay policies.

3.8. Alterna reserves the right to monitor account and transaction activity for compliance with clause 3.7.

3.9. Alterna may update advance amounts, approval criteria, or other terms periodically due to regulatory requirements and risk management policies. Any such changes will be communicated via the App and will apply only to future advance requests, not those already approved.

4.1. The Salary Advance Service Fee (a percentage-based fee on the principal amount) and other associated fees will be clearly disclosed in the App and Key Facts Statement before the user confirms an Advance request. By accepting an Advance, the user agrees to pay all disclosed fees, including late penalties or returned payment fees, which will be automatically added to the total repayment amount. Service fees are deducted upfront from the requested Advance amount, while other fees are deducted from the WPS Provider account on the scheduled repayment date.

4.2. You may repay the outstanding Advance and fees in full at any time before the scheduled repayment date without incurring additional charges or penalties.

4.3. Alterna ensures all fees and charges comply with Applicable UAE laws and regulations, including Central Bank guidelines on consumer protection and fair lending. Alterna will not charge hidden, undisclosed, or unlawful fees. All fee changes will be communicated to the user at least 30 days in advance and will only apply to Advances requested after the effective date of such changes. Fees and penalties will not be compounded or capitalized, and no interest will be charged on unpaid fees or penalties.

4.4. The total fees and penalties (including service, processing, and late penalties) charged on any single Advance shall not exceed 30% of the original principal amount, in accordance with UAE consumer protection standards.

4.5. After each Advance and repayment, you will receive an in-App and SMS receipt detailing all applied fees and charges. You can access a full statement of your advances, repayments, and associated fees at any time through the App.

5.1. By accepting each salary Advance, you agree to repay the full principal amount plus all applicable fees and charges as disclosed. Repayment is due in a single lump sum on the scheduled repayment date, which is the date your next salary is credited to your KamelPay account, unless otherwise specified in the App.

5.2. Repayment will be made automatically by direct transfer from your KamelPay account. You authorize KamelPay to deduct the total repayment amount (principal plus all fees and charges) from your WPS account as soon as your salary is credited.

5.3. If the salary credited is less than the total repayment amount, KamelPay may deduct the available balance and attempt to collect the remaining amount as soon as additional funds are available.

5.4. You may make an early or additional repayment at any time before the scheduled repayment date by:

• (a) using any in-App payment feature, if available, or
• (b) transferring funds directly to the KamelPay bank account as specified in the App.

No additional fees or penalties will apply for early or manual repayment.

5.5. If the automatic payment debit fails due to insufficient funds or any other reason not attributable to Alterna or KamelPay, you will be notified immediately through the App and SMS. You are required to ensure sufficient funds are available in your KamelPay account on the scheduled repayment date.

5.6. Alterna does not permit rollovers, extensions, or refinancing of outstanding advances. A new Advance cannot be requested until all previous advances and associated fees are fully repaid.

5.7. If you accidentally overpay, Alterna will refund the excess amount to your WPS account or another nominated account within 7 business days of confirmation. No interest will be paid on overpaid amounts.

5.8. If you anticipate difficulty in making repayment, you must contact KamelPay as soon as possible via the in-App support feature or by email at info@KamelPay.me.

5.9. If you fail to repay the Advance and all applicable fees within 14 days of the scheduled repayment date, Alterna may:

• (a) suspend or terminate your account;
• (b) report the default to the Al Etihad Credit Bureau; and/or
• (c) initiate lawful recovery proceedings, including but not limited to legal action or referral to a licensed collection agency.

You will be liable for any reasonable costs incurred by Alterna in recovering overdue amounts, subject to Applicable law.

6.1. Data Collection – Alterna may collect, store, and process the following categories of personal and financial data to provide and improve the Salary Advance Service:

• (a) Personal identification data (full name, Emirates ID number, date of birth, contact details, residency status, photograph).
• (b) Employment and salary data (Employer name, job title, employment status, WPS registration number, salary amount, salary payment history).
• (c) Financial account data (KamelPay account details, bank statements, transaction history related to advances and repayments).
• (d) Device and usage data (device identifiers, IP address, login times, device location at the time of transactions, App usage patterns).
• (e) Communications (records of communications with Alterna and/or KamelPay, including support requests, complaints, dispute correspondence).

6.2. Purposes of Data Processing – Data is collected, stored, and processed for the following purposes:

• (a) Verifying identity, eligibility, and employment status.
• (b) Assessing creditworthiness and managing risk.
• (c) Processing Advance requests, disbursements, and repayments.
• (d) Communicating with You regarding your account, advances, repayments, and support requests.
• (e) Detecting and preventing fraud, unauthorized access, or prohibited activities.
• (f) Fulfilling legal, regulatory, and compliance obligations (including reporting to the UAE Central Bank and other authorities).
• (g) Improving the functionality, security, and user experience of the mobile App and related services.

6.3. Data Sharing – Alterna will only share your data under the following circumstances:

• (a) With KamelPay, for processing repayments.
• (b) With regulatory authorities (including the Central Bank and Al Etihad Credit Bureau) as required by law, for compliance or credit checks.
• (c) With third-party service providers (e.g., IT, payment processing, security vendors), provided they are contractually bound to maintain data confidentiality and security.
• (d) With law enforcement or government agencies if required by a valid legal request, court order, or to protect Alterna’s, its users’, or the public’s rights and safety.

6.4. Data Retention – Alterna retains personal and financial data only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. After account closure or termination, data is retained for a minimum of 5 years or as required by UAE law, then securely deleted or anonymized.

6.5. User Rights – You have the right to access, review, and update your personal data via the mobile App. You may request correction of inaccurate/incomplete data, or deletion of data after account closure (subject to legal/regulatory obligations). You may withdraw consent for certain data processing activities, but this may affect service usage.

6.6. Data Breach Notification – In the event of a data breach that may compromise your personal information, Alterna will notify you and relevant authorities as required by law, including details of the breach and recommended steps to protect yourself.

6.7. Third-Party Links and Services – The App may contain links to third-party websites or services. Alterna is not responsible for the privacy practices or content of such third parties. You should review the privacy policies of any third-party services before providing your data.

6.8. Contact Information – For any questions or requests regarding your data privacy or information security, please contact:

• Email: support@kamelpay.com
• In-App Support: Available from 9 AM to 9 PM

7.1. You will not, directly or indirectly, engage in any of the following activities while using the Alterna Salary Advance Service:

• (a) Create an account or submit an Advance request using false, misleading, or incomplete personal, employment, or financial information.
• (b) Impersonate any other person or entity, including using another individual’s account/credentials.
• (c) Allow any other person to access or use your account, or to request advances on your behalf.
• (d) Attempt to access, use, or interfere with another user’s account or data.
• (e) Create, operate, or maintain more than one KamelPay account per individual.
• (f) Attempt to bypass service restrictions, eligibility criteria, or advance limits, including by providing false information or using multiple identities.
• (g) Manipulate, exploit, or abuse any aspect of the service, including attempting to gain unauthorized benefit or exploit system vulnerabilities.
• (h) Use any bot, script, automated tool, or other technical means to interact with the App or the Advanced Salary Service.

7.2. Alterna may, at its sole discretion and without prior notice, immediately suspend or terminate your account and access to the service if you are found to have engaged in any prohibited activities. Any outstanding advances and fees will become immediately due and payable upon such suspension or termination. Alterna reserves the right to report any suspected unlawful or fraudulent activity to the relevant authorities, including law enforcement and regulatory bodies. You may be held liable for any losses, damages, or costs incurred by Alterna or any third party as a result of your prohibited conduct, including legal fees and costs of investigation.

7.3. Alterna reserves the right to monitor usage of the service for compliance with this Agreement and applicable law. Alterna may employ automated and manual methods to detect, investigate, and prevent prohibited activities. Alterna may request additional information or documentation from you at any time to verify compliance.

8.1. Complaints regarding the Salary Advance Service are handled exclusively by KamelPay, and Alterna has no responsibility or liability for performance issues.

8.2. Complaints to Alterna can be submitted in writing to support@alterna.me or through KamelPay’s customer support channels.

8.3. Mediation – If dissatisfaction persists after initial steps, mediation can be requested through the Ministry of Human Resources and Emiratisation (MOHRE) or another recognized UAE consumer protection body. Both parties agree to cooperate with any mediation process.

8.4. If a dispute is not resolved within 30 calendar days, it can be referred to final and binding arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration will be conducted in Dubai, in English or Arabic, at the user’s choice. The arbitrator’s decision is final and binding, and judgment can be entered in any competent court. Each party bears its own legal costs unless the arbitrator orders otherwise.

8.5. Either party may seek interim or injunctive relief from Dubai courts to protect its rights or prevent irreparable harm, pending the arbitration outcome.

8.6. This clause does not limit statutory rights under UAE law, including the right to file a complaint with the Central Bank or other regulatory authorities.

9.1. A user may terminate participation at any time, provided that:

• (a) All outstanding advances, fees, and charges have been fully repaid to Alterna.
• (b) There are no pending or unresolved disputes or investigations concerning the account.
• (c) The user has not applied for any further Salary Advance requests.

9.2. Alterna reserves the right to suspend or terminate access to the Salary Advance Service, with or without prior notice, in any of the following circumstances:

• (a) If the user breaches any provision of the Agreement, including but not limited to eligibility, repayment, security, or prohibited activities.
• (b) If the user fails to repay any Advance, fee, or charge within 14 days of the scheduled repayment date, or if there are two or more consecutive repayment failures.
• (c) If Alterna suspects fraud, attempted fraud, misuse, or any other unlawful or abusive conduct in connection with the Salary Advance facility.
• (d) If the user ceases to meet the eligibility requirements set out in this Agreement, including loss of employment, change in residency status, or KamelPay’s removal from the WPS system.
• (e) If required by the Central Bank, law enforcement, court order, or any other competent authority.
• (f) If the user’s KamelPay account is compromised, or if continued access poses a security, technical, operational, or reputational risk to Alterna or its users.

9.3. Upon termination or suspension, all outstanding advances, fees, and charges become immediately due and payable. The user will lose access to the Salary Advance Service and all related features. Alterna may report default or account status to the Al Etihad Credit Bureau and/or relevant authorities as required by law. Any funds mistakenly credited to the user’s account after termination must be returned to Alterna immediately.

9.4. Termination of participation in the Salary Advance Service or the KamelPay account does not constitute a waiver of any rights or remedies available to Alterna under this Agreement or Applicable law.

10.1. Alterna, its affiliates, directors, officers, employees, agents, and service providers are not liable for direct, indirect, incidental, special, consequential, or punitive damages (including loss of income, opportunity, data, or emotional distress) arising from:

• (a) Your use or inability to use the Salary Advance Service or mobile Application.
• (b) Any delay, failure, or interruption in processing Advance requests, disbursements, or repayments.
• (c) Unauthorized access to or alteration of your account or data, unless due to Alterna’s gross negligence or willful misconduct.
• (d) Actions or omissions of third parties, including KamelPay, employers, telecommunications providers, or payment processors.

10.2. Alterna is not responsible for:

• (a) Delays or failures in salary crediting by your employer or KamelPay.
• (b) System outages, technical malfunctions, or maintenance periods affecting the App or service; any losses from your failure to maintain KamelPay account security.
• (c) Loss or damage from using the service on an unauthorized, rooted, or jailbroken device.
• (d) Errors or omissions in information provided by You or third parties.

10.3. Alterna is not liable for indirect or consequential damages, including lost profits, business interruption, or reputational harm, even if advised of their possibility.

10.4. Alterna’s total aggregate liability for all claims related to the service (contract, tort, or otherwise) is limited to the total fees paid by You to Alterna in the twelve (12) months preceding the claim-triggering event.

10.5. This Agreement does not exclude or limit liability that cannot be excluded or limited under Applicable UAE law, such as liability for fraud, gross negligence, or willful misconduct.

10.6. You agree to indemnify and hold harmless Alterna, its affiliates, officers, directors, employees, and agents from claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from:

• (a) Your breach of the Agreement.
• (b) Your misuse of the service.
• (c) Your violation of Applicable law or regulation.

11.1. Alterna may amend the Agreement at any time to reflect legal, regulatory, technical, or business changes (e.g., eligibility, fees, repayment, data privacy, dispute resolution). You will receive at least thirty (30) days prior notice for material changes, except when urgent legal or regulatory updates require immediate effect, in which case notice will be given as soon as reasonably practical. Notifications can be sent via in-App message, SMS, email, or published on the Alterna website or App. Non-material changes may be implemented without advance notice but will be shown in the latest Terms in the App.

11.2. You are responsible for reviewing updates. Continued use of the Service after changes constitutes acceptance. If You do not agree, You may terminate your account before the effective date, at which point all outstanding advances and fees become immediately due. Current and prior versions of the Agreement are available in the App, on the website, or by contacting info@KamelPay.me.

12.1. Neither party is liable for failure or delay in performing obligations if directly caused by a Force Majeure Event. Alterna may suspend service delivery, including advance disbursements and repayments, during such an event. Repayment obligations remain enforceable once the Force Majeure Event affecting the user resolves, unless otherwise agreed in writing.

12.2. If a Force Majeure Event delays the user’s salary payment or ability to repay, Alterna may, at its discretion, (a) extend the repayment date without late penalties, or (b) offer a temporary reduction in fees. You must submit a written request for adjustments within 5 business days of the Event’s impact.

13.1. Alterna retains exclusive ownership of all intellectual property (“Alterna IP”) related to the Salary Advance Service. Nothing in the Agreement grants the user ownership rights to any Alterna IP.

13.2. You are granted a limited, non-exclusive, revocable license to access and use relevant Alterna IP solely for requesting/managing Advances and to view and download transaction records for personal reference.

13.3. You may not, directly or indirectly:

• Reverse-engineer, decompile, or disassemble the App;
• Copy, modify, or create derivative works of Alterna’s IP;
• Use Alterna’s trademarks or logos without prior written consent;
• Scrape, data-mine, or extract App content for competitive purposes;
• Circumvent security measures or access non-public API endpoints;
• Remove copyright notices, watermarks, or proprietary labels.

14.1. Alterna may use various third-party providers (including WPS, payment processors, banks, identity and credit agencies, cloud/data vendors, and communication platforms) to deliver the Salary Advance Service. You must comply with relevant third-party terms and be responsible for any related fees or penalties. Alterna is not liable for service interruptions, data breaches, errors, or changes caused by such third parties, and may change providers at its discretion with notice of material changes.

14.2. Any disputes with third-party providers must be resolved directly with them, and Alterna may assist but is not obliged to do so.

14.3. Alterna may assign, transfer, or delegate its rights and/or obligations under this Agreement to any affiliate, successor, or third party without your consent, provided you receive at least ten (10) days’ prior notice and your rights and obligations at the time of transfer remain substantially unchanged, unless otherwise permitted by law. Any new service provider must be appropriately licensed under UAE law. You may not assign or transfer your rights or obligations under this Agreement. These terms are binding on both parties and their permitted successors and assigns.

15.1. While KamelPay has primary responsibility for collecting information and documentation for customer due diligence (“CDD”) and know your customer (“KYC”) verification, you agree to provide accurate, complete, and up-to-date information and documentation as requested by Alterna for CDD and KYC verification at any time.

15.2. Alterna may conduct ongoing monitoring and periodic reviews of your transactions to ensure continued compliance with AML/CTF requirements.

15.3. Alterna reserves the right to monitor, review, and investigate all transactions and activity on your account for suspicious or unusual patterns that may indicate money laundering, terrorist financing, or other illegal activity.

15.4. Alterna can, at its discretion and without prior notice, hold, suspend, or refuse to process any request, payment, receipt, Advance, or account activity deemed suspicious or required to be reported by law.

15.5. Alterna is obligated to report suspicious activity or transactions to the UAE Financial Intelligence Unit (FIU) or other competent authorities, potentially without notifying the user, as required by law.

15.6. Alterna must maintain records of user identification, account activity, and transaction history for a minimum of five years after the relationship terminates, or longer if legally required.

16.1. By using the Salary Advance Service, you authorize Alterna to:

• (a) Obtain, access, and review credit information and reports from the Al Etihad Credit Bureau or other authorized UAE credit reporting agencies for purposes of eligibility assessment, risk management, or monitoring the ongoing relationship.
• (b) Disclose information about Advances, repayment history, account status, defaults, or delinquencies to the Al Etihad Credit Bureau or other authorized credit reporting agencies, as permitted or required by UAE law.

16.2. You have the right to request a copy of your credit report from the Al Etihad Credit Bureau or other authorized agency to review information reported by Alterna. You are responsible for providing true, accurate, and complete information to avoid negative credit impacts. Contact support@alterna.me for investigation and correction of inaccurate or incomplete reported information.

17.1. This Agreement, along with any incorporated additional terms, constitutes the entire agreement between you and Alterna regarding the Salary Advance Service, superseding all prior oral or written agreements, representations, communications, proposals, or understandings.

17.2. You acknowledge not having relied on any statement, representation, warranty, or promise not expressly set out in this Agreement, and that Alterna is not bound by alleged statements or representations unless expressly agreed in writing by an authorized representative.

17.3. No amendment, modification, or waiver of any provision of the Agreement is effective unless made in accordance with its terms or agreed in writing and signed by an authorized Alterna representative.

17.4. If any provision is found invalid, illegal, or unenforceable by a court, it will be deemed deleted, and the remaining provisions will remain in full force.

17.5. In case of conflict or inconsistency between this Agreement and any other referenced document, the provisions of this Agreement shall prevail to the extent permitted by law.

17.6. The Agreement is available in English and Arabic, with the English version prevailing in case of discrepancy or dispute regarding interpretation, unless UAE law requires otherwise.

17.7. A failure or delay by either party to exercise a right, remedy, power, or privilege does not constitute a waiver, nor does a single or partial exercise preclude further exercise. Any waiver must be in writing and signed by an authorized representative of the waiving party, and a waiver on one occasion does not constitute a waiver on any other occasion or for any other provision. Nothing in this clause or Agreement shall be construed as a waiver of any rights or remedies that cannot be waived under Applicable UAE law.

17.8. The provisions in the Agreement are cumulative and do not exclude any rights, remedies, powers, or privileges provided by law.

17.9. Termination, suspension, expiration, or closure of your account does not affect the validity or enforceability of provisions intended to survive, including (but not limited to) clauses on fees, repayment, data privacy, security, liability, prohibited activities, force majeure, intellectual property, third-party providers, assignment, entire agreement, waiver, survival, consumer rights, complaints, credit reporting, user acknowledgments, and electronic communications. All obligations or liabilities incurred before termination, such as outstanding advances, fees, charges, indemnities, or damages, remain enforceable until fully satisfied.

17.10. You are solely responsible for determining, declaring, and fulfilling all tax obligations related to the Salary Advance Service. Alterna does not provide tax, legal, or accounting advice, and no communication from Alterna should be interpreted as such.

18.1. The Agreement, and any dispute or claim arising from it or the use of the Salary Advance Service (including non-contractual disputes), shall be governed by and construed in accordance with the laws of the United Arab Emirates as Applied in Dubai.

18.2. Subject to Clause 8, the courts of Dubai, United Arab Emirates, have jurisdiction to settle any dispute or claim related to the Agreement, its subject matter, or formation. Alterna reserves the right to initiate proceedings to recover outstanding debts or enforce its rights in any jurisdiction where you may be located or have assets, to the extent permitted by applicable law.

The Terms and Conditions are available in both English and Arabic. In the event of any inconsistency or dispute regarding interpretation, the English version shall prevail unless otherwise required by UAE law.